Three Steps for Consumer Rights Protection – Zhiming Legal Lecture Series

The Zhiming Lecture Series hosted by Guangdong Zhiming Law Firm is back! The speaker for this session was Lawyer Zhang Yu, whose topic was "The Age of Awakening • Three Steps to Consumer Rights Protection." At the beginning of the lecture, Lawyer Zhang asked: “What would you do if you were faced with a bowl of tofu pudding with a fly in it?” This prompted responses from the audience. She then presented a case: “How much compensation should be paid for a bowl of spicy hot pot with a fly in it?” This got everyone thinking. Through comparing the outcomes, she helped everyone appreciate the importance and benefits of consumer rights protection. Before explaining how consumers can protect their rights, Lawyer Zhang helped everyone recall what consumer rights exist, which drew enthusiastic responses, with people answering questions and receiving surprise small gifts. One vivid, true-to-life case after another guided discussion, with on-site role-playing. After everyone offered their opinions, Lawyer Zhang analyzed and summarized, unfolding layer by layer and progressing step by step through goal-oriented negotiation, assertive complaints, and lowest-cost litigation, sharing in an accessible and engaging way. Finally, Lawyer Zhang also provided a summary and review of consumer rights and solutions. As the lecture drew to a close, the audience, still wanting more, seemed reluctant to leave. Everyone said they had not only gained knowledge but also honed their thinking and speaking skills. The class format went beyond a traditional lecture and also helped strengthen bonds among colleagues and enliven the work atmosphere. They hoped such lectures could be held regularly in the future. Lawyer Zhang Yu concluded the golden October with a lecture on consumer rights, but Zhiming lawyers have never stopped in safeguarding clients' lawful rights. As Lawyer Zhang said, the ultimate beneficiary of every effort you make to protect your rights is yourself. Only those who are awakened are the true owners of their rights. Lawyer Zhang hopes her sharing was not about how much knowledge she imparted, but about bringing change to everyone. On the path of rights protection, let us encourage one another, use a glimmer of light to illuminate another glimmer of light, urge the market environment to become better, and ultimately enable every consumer to enjoy the best service.