Three Steps for Consumer Rights Protection – Zhiming Legal Lecture Series

The Zhiming Lecture Series hosted by Guangdong Zhiming Law Firm is back! The speaker for this session was Attorney Zhang Yu, who shared a presentation titled "The Age of Awakening: A Three-Step Approach to Consumer Rights Protection." At the beginning of the lecture, Attorney Zhang asked: "What would you do if you were served a bowl of tofu pudding with a fly in it?" This prompted responses from the audience. She then presented a case study: "How much compensation should be paid for a bowl of malatang with a fly in it?" This got everyone thinking. By comparing the outcomes, she helped the audience appreciate the importance and benefits of consumer rights protection. Before explaining how consumers can protect their rights, Attorney Zhang guided everyone in recalling what consumer rights exist, which drew enthusiastic responses, with audience members answering questions and receiving surprise gifts. Through vivid, true-to-life case examples, she led discussions and had participants engage in role-playing on site. After gathering input from the audience, Attorney Zhang provided analysis and summaries, unfolding her presentation layer by layer—from goal-oriented negotiation, to assertive complaints, to the lowest-cost litigation—building progressively and explaining complex ideas in accessible terms. In conclusion, Attorney Zhang summarized and reviewed consumer rights and solutions. As the lecture drew to a close, the audience, still wanting more, seemed reluctant to leave. They expressed that they had not only gained knowledge but also sharpened their thinking and communication skills. The format went beyond that of a traditional lecture and also helped strengthen bonds among colleagues and enliven the work atmosphere. Everyone hoped that such lectures would be held regularly going forward. Attorney Zhang Yu closed out the golden month of October with a lecture on consumer rights, but the pace at which Zhiming's attorneys protect clients' lawful rights has never stopped. As Attorney Zhang said, every time you defend your rights, the ultimate beneficiary is yourself. Only those who are awakened are the true owners of their rights. Attorney Zhang hopes that her sharing was not merely about how much knowledge she imparted, but rather about bringing change to everyone. On the path of rights protection, let us encourage one another, let one small light illuminate another, urge the market environment to become better, and ultimately enable every consumer to enjoy the best possible service.